Houston Flooding FAQs


Gillman is Here to Assist You During this Challenging Time 


Gillman has been servicing the Houston community for over 80 years.  We are here to assist you with any of your automotive needs to help you get back on the road as quickly as possible.  Our Service, Sales, Parts and Body Shop are open and are here to help you.  Our facilities and our inventory have not sustained any damage.  We did not lose electricity and did not experience any flooding, but we know many in the community have.  All of our technicians are factory trained and are here to answer any of your questions.

Below are some answers to some frequently asked questions: 

 

What will be your Service Center's hours of operations in the coming days?

Gillman Chrysler Dodge Jeep Ram's Service Center will be open our normal hours in the coming days:
Monday-Friday 7am-6pm
Saturday 8am-5pm
Sunday Closed

My vehicle is at one your locations. Did it get damaged by the recent flooding?

We have checked all locations.  All customer vehicles are fine and show no sign of damage.  Again, none of our stores experienced any flooding.

I think my car is flooded in my driveway or garage. What do I do next?

First, call our Gillman Service Department at (888) 375-2840.  We will arrange to have a tow truck pick up your vehicle and have it delivered to our service department. Next, call your insurance provider and start the claim process.  Make sure you record the insurance claim number and insurance contact names. We will work with your insurance company to repair any damage to your vehicle.  We have over 80 years of experience and we are here to help get you back on the road fast!

Should I start my car if it was under water?

We do not recommend attempting to start your vehicle because it could cause further damage.  We also do not recommend that you attempt to drive your vehicle as it could stall, endangering you and your passengers.

Will Gillman assist in fixing flooded vehicles?

We recommend a factory-trained technician inspect every vehicle that was in high water. We will conduct a complimentary flood inspection reviewing the vehicle filters and fluids. 

What will I drive while you repair my vehicle?

The insurance company typically provides rental car transportation.  If your insurance company approves a rental car for you, they will specify the number of days and the amount per day, and will contact a rental agency.  Gillman can help you secure a rental car, as well.  In addition, Gillman provides a complimentary shuttle service for our customers.

Who is responsible for the repairs on my vehicle?

Typical repairs should by covered by your insurance policy.  However, not all claims are immediately approved.  In some instances, additional communication between you, your insurance provider, and the Gillman repair shop may be required.

I had to abandon my vehicle on a street or a highway, and it is no longer there. How do I find it? 

If the city towed your vehicle, you can find it by going to //www.findmytowedcar.com/. You will need to know you license plate number or 17-digit Vehicle Identification Number (VIN). You can find your VIN on your insurance card.
 

My vehicle has been towed or needs to be towed. How much will the tow cost?

If the City of Houston or the Police Department ordered the tow, there is a city mandate that tow companies cannot charge you more than $165. If you arrange for your vehicle to be towed to a location, it's best to negotiate the price up-front with the tow company.

Gillman Automotive Group  is here to help you and answer any other questions you have.  Feel free to reach out to us via social media, our website or by calling (877) 559-9780. If the recent flooding affected you, our prayers are with you and we want to help get you through this transition as quickly as possible.

Below is a list of websites that may be of assistance.
https://www.fema.gov/disaster/4277/updates/filing-flood-insurance-claim  (FEMA)
//www.redcross.org/ (Red Cross)
//www.houstonemergency.org/ (Houston Emergency)
//abc13.com/community/schoolclosings/ (School Closings)
https://weather.com/ (Weather)
https://drivetexas.org (Drive Texas)

Below is a list of organizations taking donations:
https://www.redcross.org/donate/hurricane-harvey (Red Cross)
https://give.salvationarmyusa.org/site/Donation2 (Salvation Army)

Make an Inquiry

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Contact

Gillman Chrysler Jeep Dodge

10585 W Sam Houston Pkwy S
Directions Houston, TX 77099-2844

  • Sales: (877) 559-9780
  • Service: (877) 801-5325
  • Parts: (877) 569-1953
  • Body Shop: (855) 309-2549
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